Position Title: Desktop Support Technician
Position Location: Winchester, VA
Status: US Citizen
Clearance Requirement: Top- Secret (SSBI)
-Install desktops, portable microcomputers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
-Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures.
-Provide information, guidance, and instruction on use of desktop and portable microcomputer hardware and software.
-Analyze and assess customers' service request and provide prompt technical solutions.
-Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition of desktop and portable microcomputer products.
-Prepare progress/status reports team leads.
-Utilize trouble ticketing software for opening/closing tickets in a timely and appropriate manner.
-Identify and document areas for process improvements.
-Contact and effectively communicate with users by telephone, electronic communications, or in person.
-Prepare equipment for reuse or surplus of property actions.
-Provide technical support for customers assigned to remote locations.
-Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations.
-Coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
-Ability to lift up to 50 lbs.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting desktops and computer peripherals.
||Desktop Support Technician
Opportunity Employer M/F/D/V