Position Title: Systems Analyst
Location: Columbia, MD
Status: Green Card or US Citizen
The Analyst will be responsible for customer support, troubleshooting and resolving IT-related problems. The Analyst will be the liaison to other lines of business and outside customers. The Analyst may need to escalate issues and triage with development teams to research problems associated with deployed computer applications. The Analysts will perform analysis of production data and reports in order to respond to and resolve client issues. The Analysts will then work directly with clients via telephone and/or email to assist in resolving issues.
Analysts will utilize the Remedy incident management system to manage tickets and document all ticket resolution activities.
Requires BS/BA degree.
Desired - MS in Computer Science, Management Information Systems, Business or allied discipline
-5 years of Business Analyst experience
-Working knowledge of Remedy incident management system
-Working knowledge MS Office Suite, and MS Outlook
-Proficient in use of spreadsheet applications such as MS Excel including ability to use large data sets, filters and find specific data in large lists
-Familiarity with database concepts including basic understanding of database tables, relations, data types and values
-Ability to run moderately complex SQL queries for business analysis and reporting
-Ability to analyze query results and resolve problems based on documented requirements
-Assists in coordinating business analyst tasks on information technology projects and provide support to other team members
-Previous experience in the Centers for Medicare and Medicaid Services (CMS) environment helpful
-Ability to work well independently and as part of a team
-Strong organizational, prioritization, time and resource management skills
-Adaptability, flexibility and ability to deal with ambiguity and change
-Excellent oral and written communication and customer service skills are a must
-Excellent attention to detail and strong troubleshooting/analytical skills
Opportunity Employer M/F/D/V