Position Title: Customer Service Specialist
Location: Hattiesburg, MS
Status: US Citizen/Green Card
**NOTE**IF YOU ARE INTERESTED IN THIS POSITION PLEASE SEND ALL RESUMES TO KDG@ATR.COM or CALL KEVIN GRANT@301.654.0003
-Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
-Assists users with the installation, configuration, and upgrade of computer hardware and software of programs in multiple environments and provides education in the use of client mandated software.
-Provides end-user software troubleshooting and support.
-May troubleshoot, analyze complex data, and resolve advanced application, corrupt database, and data processing issues in an efficient and effective manner.
-Properly documents and tracks each issue/ticket in Remedy, and escalates issues that require more advanced research and troubleshooting to the appropriate support organizations.
-Properly assigns incident and service request tickets priority using impact and urgency and product categorization classification.
-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
-Provides troubleshooting and support.
-Assists in the administration of e-mail systems.
-Provides phone support for local and off-site users.
-Maintains current knowledge of relevant technology as assigned.
-Participates in special projects as required.
-Ability to work 8 hour shift schedule
-SHIFT FLEXIBILITY REQUIRED - Personnel will be required to support Shifts 1, 2, or 3
Requires a High School Diploma or GED.
1-3 years of related customer service help desk experience.
Call Center experience preferred.
POSITION DETAILS: This Is a Full-Time Short term conract ranging from a few weeks to several months depending on funding.
||Customer Service Rep
Opportunity Employer M/F/D/V