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Job Description: Position Title: Customer Service SpecialistLocation: Hattiesburg, MS Status: US Citizen/Green Card Clearance: None **NOTE**IF YOU ARE INTERESTED IN THIS POSITION PLEASE SEND ALL RESUMES TO KDG@ATR.COM or CALL KEVIN GRANT@301.654.0003 -Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. -Assists users with the installation, configuration, and upgrade of computer hardware and software of programs in multiple environments and provides education in the use of client mandated software. -Provides end-user software troubleshooting and support. -May troubleshoot, analyze complex data, and resolve advanced application, corrupt database, and data processing issues in an efficient and effective manner. -Properly documents and tracks each issue/ticket in Remedy, and escalates issues that require more advanced research and troubleshooting to the appropriate support organizations. -Properly assigns incident and service request tickets priority using impact and urgency and product categorization classification. -Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. -Provides troubleshooting and support. -Assists in the administration of e-mail systems. -Provides phone support for local and off-site users. -Maintains current knowledge of relevant technology as assigned. -Participates in special projects as required. -Ability to work 8 hour shift schedule -SHIFT FLEXIBILITY REQUIRED - Personnel will be required to support Shifts 1, 2, or 3 Education: Requires a High School Diploma or GED. Experience: 1-3 years of related customer service help desk experience. Call Center experience preferred. POSITION DETAILS: This Is a Full-Time Short term conract ranging from a few weeks to several months depending on funding.
An Equal Opportunity Employer M/F/D/V |
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