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Job Description: DescriptionEssential Job Functions Installs, investigates and resolves matters of significance with computer software and hardware equipment. Analyze, log, track and resolve software/hardware matters of significance pertaining to networking connectivity issues, printer, servers and applications to meet business needs. Perform troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommends course of action and implements as approved. Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters. Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed. Installs, tests, upgrades and configures system files and services to enhance performance. Utilizes standard corporate tools to record change and problem activities for tracking purposes. Monitor, maintain & inventory network infrastructure, network systems components, system admin & desktop systems with associated peripheral equipment. Provide customer services to respective customer base. Respond to Remedy helpdesk tickets & create tickets as necessary. Document all work in Remedy system. Apply patches, updates & upgrades to servers, workstations & stored images. Perform network scans as requested or required. Build required reports. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, or related field preferred Two or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Windows 7, Windows Server 200, Active Directory, Group Policies IAT Level II GSEC or Security+ce or SSCP or CCNA-Security Experience with personal computers and associated hardware installation, problem detection, resolution and maintenance, PC security, Networking, PC Hardware, Windows 7, Windows Server 2008, Active Directory, Group Policies. Must be physically able to lift desktop computers from floor to tables, climb stairs and climb step ladders. Good organization skills to balance and prioritize work Analytical and problem solving skills to troubleshoot systems problems Communication skills for to communicate with support personnel, customers, and managers Ability to work independently and as part of a team Nice to Have Skills Virtualization, HBSS Remedy
An Equal Opportunity Employer M/F/D/V |
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