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Job Description: Our client seeks a top notch candidate to fill a Mobile Device Support Technician position. Responsibilities will include, but are not limited to, answering software/hardware trouble ticket calls; setup, troubleshoot, and coordinate audio/video conferences. Assist users with wireless and remote access; setup, troubleshoot, and manage mobile units.Essential Job Functions Installs, investigates and resolves matters of significance with computer software and hardware equipment. Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved. Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters. Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed. Installs, tests, upgrades and configures system files and services to enhance performance. Utilizes standard corporate tools to record change and problem activities for tracking purposes. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, or related field preferred Two or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Candidate should have in-depth knowledge of Microsoft Windows Surface 3 and iPad devices. Excellent interpersonal skills is a must. Will work as a team member of a larger team. Must have excellent customer service skills, communication skills, and be a team player. Ability to manage device inventory. Experience with Microsoft Access. Must possess a solid understanding of PC hardware/peripheral devices. Solid understanding of Microsoft Surface 3 tablets, iPad tablets and experience supporting mobile technologies. Good organization skills to balance and prioritize work Analytical and problem solving skills to troubleshoot systems problems Communication skills for to communicate with support personnel, customers, and managers Ability to work independently and as part of a team
An Equal Opportunity Employer M/F/D/V |
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