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Job Description: Position Title: MDM Management/SupportLocation: Washington, DC Clearance: Ability to Obtain a Secret Clearance Status: US Citizen or Green Card Job Responsibilities:Ô -Support the deployment of mobile devices and mobile applications, enrollments, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications. -Prepare online instructions and have the ability to conduct weekly online sessions with Inspection Service personnel to activate, enroll, and otherwise set up mobile devices for utilization within an automated environment. -Utilize Boxtone MDM, MaaS 360 and MobileIron MDM (mobile device management) to support and manage customer mobile devices (Apple iPads/iPhones). Will run activity, performance, and compliance reports on mobile devices within the MobileIron MDM. -Utilizing the MS Suite of products to include MS Word, Excel, Outlook, Project and Visio in support of report generation, developing planning documents and customer interface associated with deployment and ongoing support. -Syncing mobile devices with iTunes, and supporting/assisting in this process - downloading apps from the App Store and supporting/assisting the customer in this process. -Troubleshooting VPN, WiFi and 3G communications problems as they occur during the deployment and ongoing operations within the network. -Interface with suppliers (e.g. MobileIron, Tangoe, Apple, etc) as part of the daily support duties supporting the rollout and operational support. Education/Equivalent: -Training Required A four-year degree in Computer Science or a related field is required. An equivalent combination of education or experience in computer or telecommunications architectures, systems analysis, and management of information technology may be substituted. Experience: -Five years of relevant and progressive experience in a distributed computing environment is preferred. Must have demonstrated skills in tools and techniques appropriate to the above job duties. A working knowledge of current computer and communications technologies and disciplines, including PC operating systems and hardware platforms, local area networks, wide area networks, messaging, and client-server applications is required. Unique/Additional Requirements: -Minimum one year support Apple iPads, iTunes and Apple apps. -Must have experience with a Mobile Device Management system such as MobileIron, BoxTone, Airwatch and Maas360. -Customer service skills and the ability to successfully and consistently satisfy client problems and needs when working in a Service Center environment. -App development experience is a plus. -Effective oral and written communications skills. -Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment. -A commitment to quality.
An Equal Opportunity Employer M/F/D/V |
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